Terms of Service

These Terms govern your use of the Boulderoot service (“Service”), provided by Boulderoot, Inc. (“Boulderoot,” “we,” “us”). By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. Please read them carefully — they cover important topics including dietary disclaimers, cancellation, liability, and dispute resolution.

1. The Service

Boulderoot offers an integrated household food service. Depending on the service plan you agree to at signup, your service may include any combination of:

• Personalized meal planning for your household, designed by our team.
• Ingredient sourcing focused on clean and regenerative farming practices, on a best-efforts basis. We prioritize certified organic and regenerative farms where available, and farms that follow clean practices even where they are not formally certified. Supply is seasonal and constrained, and we may substitute comparable ingredients when our preferred source is unavailable.
• Replenishment of kitchen staples (e.g., produce, eggs, pantry basics).
• Professional chefs cooking meals in your home. Chefs are employees or contractors of Boulderoot, not your employees; Boulderoot remains the employer for tax, insurance, and labor-law purposes.

2. Eligibility

• You must be at least 18 years old to subscribe.
• You must reside within our current service area. At launch, that area is Colorado; we will publish updates as we expand.
• Your kitchen must include running water, a working stove or oven, and a working refrigerator. Our chefs cannot prepare meals without these.

3. Dietary and nutrition disclaimer

You are responsible for accurately disclosing your allergies, intolerances, and any medically required dietary restrictions for every member of your household at signup, and for keeping that information up to date. We will follow your disclosed restrictions on a best-effort basis but cannot guarantee zero cross-contamination across the farms, suppliers, and kitchens involved in producing your food.

Your weekly meal plan is auto-published to your account. You can request changes at any time through the app. We rely on you to review each plan and flag anything that doesn't fit your dietary needs before chef visits begin for that week.

4. Allergens and cross-contamination

• Many of our farms and suppliers also handle common allergens, including tree nuts, peanuts, shellfish, dairy, gluten, soy, and eggs.
• Our chefs use the tools and surfaces in your kitchen. We do not deep-clean your kitchen between sessions and cannot guarantee an allergen-free environment.
• If anyone in your household has a severe (e.g., anaphylaxis-level) allergy, you must disclose this at signup. We may decline service or require a medical waiver in those cases.

5. Subscription, billing, and cancellation

5.1 Price and what's included

Your subscription price and the services included are confirmed in writing when you sign up. Your service plan may include any of: personalized meal planning, ingredient sourcing, kitchen-staple replenishment, and chef visits, in the combination agreed in your service plan. Your subscription renews automatically on the same calendar day each month at the agreed price until you cancel.

5.2 Cancellation

You can cancel at any time from the in-app account settings or by emailing support@boulderoot.com. Cancellation takes effect at the end of the current billing cycle; you keep service through the end of that cycle.

5.3 Refunds

Subscription fees are non-refundable for partial months. If we cancel a scheduled chef visit and cannot reschedule it within the same billing cycle, we will issue a prorated credit toward the next month.

5.4 Failed payments

If a payment fails, we will retry it and notify you. You have a 7-day grace period to update your payment method. If payment is not received within that window, we may suspend service. If the account remains unpaid for 30 days from the original failure, we may close it.

6. Chef visits and your home

• Our chefs are Boulderoot personnel — employees or contractors — not your employees. We conduct due diligence as part of our hiring process.
• You agree to provide safe and respectful working conditions during each visit, including working appliances, a sanitary kitchen, and freedom from harassment or unsafe behavior.
• We may suspend or terminate service immediately if a chef's safety is at risk.
• Chefs bring the tools they need for normal home cooking. We do not perform kitchen renovations or operate commercial-only equipment in your home.
• If you have pets, please disclose them. Our chefs may decline to enter a space they judge unsafe.
• Property damage. If a chef causes damage to your kitchen during a visit, we will work with you in good faith to repair or compensate up to a reasonable limit per incident. We are not responsible for pre-existing kitchen issues, normal wear and tear, or damage caused by appliances that were already malfunctioning.

7. Your responsibilities

• Provide accurate information about your household, dietary restrictions, allergies, and kitchen.
• Maintain a working kitchen with running water and functioning stove or oven and refrigerator.
• Be present, or arrange access, for scheduled chef visits and ingredient deliveries.
• Pay invoices on time.
• Use Boulderoot for personal household purposes. Do not redistribute, resell, or commercialize Boulderoot meal plans or recipes.

8. Intellectual property

Boulderoot owns its brand, its meal-planning system, and the recipe content and imagery we provide as part of the Service. You are licensed to use this content for your own household. You may not resell, redistribute, or commercially exploit it. When you submit your own content to Boulderoot (for example, photos, feedback, or custom requests), you grant us a non-exclusive license to use it to deliver and improve the Service.

9. Limitation of liability

To the fullest extent permitted by law, Boulderoot's total liability for any claim arising out of or relating to the Service is limited to the fees you paid Boulderoot in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

10. Indemnification

You agree to defend, indemnify, and hold harmless Boulderoot and its personnel from any claims, losses, or expenses arising out of (a) allergies, intolerances, or medical conditions you did not disclose; (b) hazardous or unsafe conditions in your kitchen or home that you did not disclose or correct; or (c) other false or misleading information you provided.

11. Termination

Either party may terminate the Service with notice as described in Section 5.2.

Boulderoot may suspend or terminate the Service immediately, without refund of the current month, for non-payment, materially false dietary or allergy information that endangers a chef, harassment of our staff, or other material breach of these Terms. After termination, data is retained according to our Privacy Policy.

12. Disputes and governing law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to the Service or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Colorado. You and Boulderoot agree that arbitration will be conducted on an individual basis only; class actions and class arbitrations are waived.

Either party may bring an individual claim in small claims court instead of arbitration if it qualifies. This section does not prevent either party from seeking emergency injunctive relief in a court of competent jurisdiction.

13. Notices and contact

For general questions and legal notices, email support@boulderoot.com.

14. Changes to these Terms

We may update these Terms from time to time. For material changes, we will give you at least 30 days' notice through an in-app banner and an email to the address on your account, and we will ask you to re-accept the updated Terms. Continued use of the Service after the effective date of an update means you accept the updated Terms.

Last reviewed: May 8, 2026.